Refund & Returns Policy
At TheeDeals, we strive to ensure our customers are happy with every purchase. If your order falls short of expectations, we are here to provide a solution.
1. Qualifying for a Return
You may request a refund or return if items are received in a damaged or defective condition, do not match the product description, or if the incorrect item was sent. To be eligible, products must remain in their original, unused condition with all original packaging and valid proof of purchase.
2. Return Window
Please contact us to start your return within 30 days of the delivery date. Any requests submitted after this 30-day period might not be eligible for a full reimbursement or exchange.
3. Non-Returnable Items
For health and safety reasons, we cannot accept returns on specific goods such as intimate wear, gift cards, and final sale or clearance merchandise.
4. Refund Procedures
After inspecting the returned goods, we will notify you of the outcome. Once your request is authorized, we will issue a credit to your initial payment method, typically appearing within 5–10 business days. Goods not returned in their original state could be subject to partial refunds.
5. Item Exchanges
We facilitate exchanges solely for products that are confirmed to be faulty, damaged upon arrival, or incorrect.
6. Return Logistics
TheeDeals handles shipping costs for errors on our part; in all other cases, customers are responsible for covering return postage. We recommend using a trackable shipping service for your protection.
7. Outstanding Credits
If you have not yet received an expected refund, please check with your financial institution and credit card issuer before contacting our support team.
8. Contact Information
Email: contactus@theedealsbiz.com
This policy applies exclusively to orders placed through the official TheeDeals digital store.